Privacy Policy

Last Updated: June 19, 2026

InstructJet (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform.

1. Information We Collect

  • Account Information: When you sign up, we collect your email address, name (if provided), and a hashed password. We also store your subscription plan and token balances.
  • Usage Data: We automatically collect certain information about your interactions with the Service, such as guides created, AI messages sent, web search queries, token consumption, and features used.
  • Payment Information: All payments are processed by Paddle. We do not store your credit card details. Paddle may collect billing address, payment method, and transaction history on our behalf.
  • Device & Log Data: We collect standard log data (IP address, browser type, operating system, referrer URLs, and timestamps) to maintain security and improve the Service.
  • Cookies & Tracking: We use essential cookies for authentication and session management. We may also use analytics cookies (e.g., Vercel Analytics, PostHog) to understand usage patterns.
  • AI Inputs & Outputs: The content you input into AI features (including guide descriptions, chat messages, and generated outputs) is processed and stored to provide the Service and improve our models. We anonymise this data where possible.

2. How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To personalise your experience (e.g., remembering your session).
  • To process payments and manage your subscription or token purchases.
  • To communicate with you (e.g., service updates, billing reminders, support).
  • To enforce our Terms of Service and prevent fraudulent or abusive activity.
  • To comply with legal obligations and respond to lawful requests.

3. Sharing Your Information

  • Service Providers: We share data with trusted third parties who help us operate the Service, including:
    • Supabase: Our database and authentication provider.
    • Paddle: Our payment processor (billing and fraud prevention).
    • Vercel: Our hosting and serverless function provider.
    • AI Model Providers: We send your prompts to third‑party AI APIs (e.g., OpenAI, DeepSeek) to generate responses. These providers are contractually bound to use data only for processing your requests.
  • Legal Compliance: We may disclose information if required by law or if we believe it is necessary to protect our rights, property, or safety, or that of our users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

4. Data Storage & Security

  • Storage: Your data is stored on secure servers operated by Supabase (hosted on AWS) in the United States. By using the Service, you consent to the transfer of your data to the US.
  • Security Measures: We implement industry‑standard technical and organisational measures (encryption, access controls, regular audits) to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
  • Retention: We retain your account data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations or resolve disputes. You may delete your account and request data deletion at any time.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your data (subject to our legal obligations).
  • Restriction: Limit how we use your data.
  • Portability: Request a machine‑readable copy of your data.
  • Objection: Object to certain processing activities (e.g., marketing).
  • Withdraw Consent: Withdraw consent where we rely on it.

To exercise these rights, please contact us at jethro.lim@resilio-partners.com. We will respond within 30 days.

6. Cookies & Tracking Technologies

We use essential cookies to authenticate you and maintain your session. We may also use analytics cookies (e.g., Vercel Analytics) to understand how you use our Service, which helps us improve. You can disable cookies in your browser settings, but this may affect functionality.

7. Third‑Party Links & Integrations

The Service may contain links to external sites (e.g., Paddle checkout). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal data.

8. Children’s Privacy

InstructJet is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

9. International Data Transfers

As a global service, your information may be processed in countries other than your own. We ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place for such transfers to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or a prominent notice on the Service. Your continued use after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

  • Email: jethro.lim@resilio-partners.com
  • Address: InstructJet, St. Pangkal Pinang, Tanjung Karang, Bandar Lampung, Indonesia

This Privacy Policy is designed to be transparent and fair. We value your trust and are committed to protecting your data.

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