Refund Policy

Last Updated: June 29, 2026

At InstructJet, we want you to be completely satisfied with your experience. This Refund Policy outlines the terms and conditions for refunds on subscriptions and token purchases.

1. Subscription Refunds

We offer a 14-day money-back guarantee for monthly subscription payments.

  • Eligibility: You may request a refund within 14 days of your initial subscription payment, provided you have not used more than 10% of your monthly token allowance.
  • How to request: Contact us at jethro.lim@resilio-partners.com with your account email and the reason for your refund request.
  • Processing time: Refunds are typically processed within 5–7 business days and will be issued to your original payment method (via Paddle).
  • Partial refunds: If more than 10% of your tokens have been used, refunds may be prorated based on remaining tokens.

💡 Note: If you cancel your subscription, your premium features will remain active until the end of your current billing period. You will not receive a refund for unused time unless the refund is requested within the 14-day window.

2. Token Pack Refunds

Token packs are one-time purchases that never expire. Because tokens are immediately added to your account upon purchase, they are non-refundable once purchased, unless otherwise required by law.

However, if you have unused tokens from a token pack purchased within the last 30 days, you may request a refund from your Settings page under the Billing & Tokens tab.

Eligibility for token pack refunds:

  • Unused tokens: Only tokens that have not been consumed (through guide creation, web search, worker chat, publishing, etc.) are refundable.
  • Time limit: The purchase must have been made within the last 30 days.
  • Proof of purchase: We may ask for transaction details or the PayPal/Paddle transaction ID.

⚠️ Important: Token pack refunds are granted at our discretion. If you have used a significant portion of the tokens, we may not be able to issue a full refund.

3. How to Request a Refund

  1. Subscriptions: Email us at jethro.lim@resilio-partners.com with your account email and the date of the charge.
  2. Token packs: Visit your Settings page → Billing & Tokens → Click "Request Refund" under package tokens.
  3. Alternatively, you can contact our support team at jethro.lim@resilio-partners.com with your request.

We will review your request and respond within 2 business days.

4. Refund Processing

  • Payment processor: All payments are processed by Paddle. Refunds will be issued to the original payment method.
  • Timeframe: Please allow 5–10 business days for the refund to appear on your bank or credit card statement.
  • Transaction fees: Payment processing fees may be deducted from the refund amount.

5. Cancellation vs. Refund

Canceling your subscription stops future billing but does not automatically trigger a refund. To receive a refund, you must explicitly request one as described above.

  • If you cancel within the 14-day window and have used less than 10% of your tokens, you are eligible for a full refund.
  • If you cancel after 14 days, you will continue to have access to premium features until the end of your current billing period.

6. Exceptions

The following situations are not eligible for refunds:

  • Subscription payments that have passed the 14-day money-back guarantee period.
  • Token packs where the tokens have been partially or fully consumed.
  • Subscription renewals (unless within the 14-day window from the renewal date).
  • Charges for services rendered (e.g., guide creation, AI processing) – tokens consumed are not refundable.

7. Chargebacks & Disputes

If you have a billing issue, we encourage you to contact us directly before initiating a chargeback. We are happy to resolve any concerns and process refunds when appropriate. Chargebacks filed without contacting us first may result in suspension of your account.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. We will notify you of material changes via email or a prominent notice on the Service. Your continued use after the effective date constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

We are committed to fair and transparent refund practices. Your satisfaction is our priority.

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